Shipping policy

Shipping Policy

Last Updated: 14 June 2026

At M3D, we take pride in producing high-quality 3D printed products and ensuring they arrive safely and on time. Please read our shipping policy below for details on processing, delivery, and tracking.

Processing Times

Ready-to-ship items: Dispatched within 1–2 working days.
Made-to-order or custom items: Typically dispatched within 2–5 working days, depending on production requirements.
Orders placed on weekends or bank holidays will be processed on the next working day.

If there are any unexpected delays, we will contact you as soon as possible.

Shipping Methods

We use trusted UK delivery partners such as:

Royal Mail
Evri
DPD
Other reputable courier services where appropriate

The courier selected may vary depending on the size, weight, and destination of your order.

Delivery Times

Estimated delivery times after dispatch:

Service	Estimated Delivery
UK Standard	2–4 working days
UK Express (where available)	1–2 working days

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the items ordered and the delivery method selected.

Any free shipping promotions will be clearly displayed on our website when applicable.

Order Tracking

Where available, tracking information will be sent via email once your order has been dispatched.

Please allow up to 24 hours for tracking details to become active.

Packaging

All M3D products are carefully packaged to minimise the risk of damage during transit. Where required, protective packaging materials are used to ensure your order arrives in excellent condition.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order.

M3D cannot be held responsible for delays or losses caused by incorrect or incomplete address details provided by the customer. If you notice an error, contact us immediately and we will do our best to amend it before dispatch.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us and we will investigate with the courier.

A parcel may only be considered lost after the courier's official investigation period has elapsed.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photographs of the damaged item
Photographs of the packaging

We will work quickly to resolve the issue with a replacement or refund where appropriate.

International Shipping

At this time, M3D primarily ships within the United Kingdom. If international shipping becomes available, eligible destinations and rates will be displayed during checkout.